Drill and Impact Driver Kit with (2) 1.5 Ah Batteries, Charger and Bag, 18-Volt ONE+ Cordless Fixed Base Trim Router (Tool Only) with Tool Free Depth Adjustment, ONE+ HP 18V Brushless Cordless Compact 1/2 in. Of couse, I got a different woman this time who bluntly informed me that she would not help me and that I was S.O.L. To validate your coverage, you must present a proof of purchase, the product and any defective parts that fall within the warranty period. I called Ryobi and a nice gentleman assisted me. Copyright © 1997-2020, Ripoff Report. I explained the entire situation to him and he told me not to worry, because Ryobi backs all of their items with a 3 year warranty, and that all I had to do was bring the defective item to the tool rental counter of my closest Home Depot, and they would run a check on the serial # (since I did not have a receipt), and so long as the serial # confirmed that the item was manufactured within the last 3 years, they would repair or replace the item. Get free shipping on qualified RYOBI, 5 Year Limited Warranty Trimmers or Buy Online Pick Up in Store today in the Outdoors Department. READ: Foreign websites steal our content, Click Here to read other Ripoff Reports on Ryobi. Tell us, then... do you spend your time not shopping by trolling the RipoffReport, reading all new reports for possible inaccuracies, like some sort of avenger of the falsely accused? I will no longer invest in your batteries as they die out. She sounded surprised that the HD was claiming that Ryobi would not honor the warranty and offered to speak to the store. I believed her. The warranty does not extend to repairs made necessary by normal wear or by the use of parts or accessories which are either incompatible with the RYOBI ® brand outdoor product ® or adversely affect At just 6.5 lbs., this blower is lightweight, ergonomic and easy to operate. All RYOBI tool warranty work must be performed by an Authorized Service Center. Go To The Home Depot Shame on you again, Ken "consumer" (yeah, right). Ryobi offers a lifetime warranty on several of its products and a limited lifetime warranty on many others including all handtools. Show customers why they should trust your business over your competitors... About a year ago, I received a Ryobi Tough Tunes jobsite radio & battery charger as a gift. I told her that the truth was more like she WOULDN'T help me because all Ryobi had to do was what the other 2 reps told me they would do and verify that the unit was manufactured within the past 3 years in order to confirm that it was still under warranty. Oh, by the way, why don't you just tell us what the "written" warranty says (since you have a pdf copy of it open on your corporate owned workstation right now), instead of making us all guess. The battery is designed to become defective within a year. All business will get complaints. RYOBI introduces the 18V ONE+ Lithium-Ion 2.0 Ah Battery and Dual Chemistry Charger Upgrade Kit. Who is ED Magedson - Founder, Ripoff Report. Why Ripoff Report will not release author information! Patients made into prostitutes and sex slaves, bilking insurance companies out of millions, Sac_County Iowa Prosecutor Ben Smith pays $750,000 to settle Ripoff Report 1983 civil rights lawsuit.. Federal Judge stops prosecutors abuse of power against ED Magedson Founder of Ripoff Report. She said that contrary to what the Ryobi rep had told me, Ryobi had informed her that they would not honor the warranty unless I could provide a written sales receipt. All Ryobi products have a two-year manufacturer’s warranty coverage. Tools engineered to deliver superior run time and performance that provide freedom from gas-powered lawn and garden equipment. If at all each placement battery or charger should come with a 3 warranty. Compatibility is driving force behind the entire product line, so this 18-Volt lithium-ion https://www.ripoffreport.com/reports/ryobi/nationwide/ryobi-does-not-honor-warranty-anderson-sc-nationwide-1168442. Consumers love to do business with someone that can admit mistakes and state how they made improvements. This leaf blowers jet fan design increases air flow, delivering 525 CFM and 110 MPH of clearing power. He said that although they don't carry that model of radio (the Ryobi ToughTunes) in their particular store, he would like to offer me a comparable model made by a different manufacturer. To expedite the process please have the battery in question as well as a compatible tool and charger. Best of all, it is part of the RYOBI ONE+ System of over 175 cordless tools that all work on the same battery platform. without a sales receipt. strict standards for business conduct. Lowes, Sears, Ace, True Value, here I come. To replace a battery that is still under warranty, please contact our customer service at 877-655-5250. Customers are responsible for service costs outside warranty period. |, Don't let them get away with it!® Let the truth be known!™. His name was Ed. Might that be because it is circulated as common knowledge, even among Ryobi employees that all their tools are to be treated that way? He assured me that I would hear from the HD or the repair shop within 10 days or so with the result of the serial # check and item inspection. Who's crazy enough to start this website? And what's so burdensome about simply checking the serial # out for the 3 year test, anyway? Don’t click on those slick Ads! I would like to thank The Home Depot for stepping up to the plate and doing the right thing, even when Ryobi would not. When the last one goes, I will sell all my Ryobi tools at a garage sale and start rebuilding my power tool collection as I need them, with Milwaukee. https://www.ripoffreport.com/reports/ryobi/nationwide/ryobi-does-not-honor-warranty-anderson-sc-nationwide-1168442. It has a durably constructed frame for impact protection and has a built-in 4-bar illuminated charge indicator. Ryobi 40-Volt Battery Platform Now over 40 innovative products in the 40-Volt Lithium family that can be powered by any Ryobi 40-Volt Lithium-Ion battery. Hiding negative complaints is only a Band-Aid. Might it be that Ryobi knew they made a piece of crap with this particular item and snuck a different warranty in the box next to all the rest of it's items, knowing that 99% of potential buyers (like myself) would just take for granted that a Ryobi product is a Ryobi product and that the company would stand behind it? Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. yes & when he showed a ryobi chemical sprayer , i was sold. All batteries have a 3 year warranty only. Ripoff Report | Complaints Reviews Scams Lawsuits Frauds Reported. They have certainly earned the right to ask for my continued business. Through its partnership with Call2Recycle®, a nonprofit battery stewardship program, The Home Depot recycled more than a million pounds of rechargeable batteries in 2016, becoming the first Call2Recycle retail participant in North America to achieve this accomplishment.. All rights reserved. This report was posted on Ripoff Report on 08/08/2014 12:47 PM and is a permanent record located here: All warranty work must be performed by an authorized service dealer. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. I place it on the charger and an hour later, I can complete the entire lawn. My logic fell on deaf ears, I was given the and I will never purchase another Ryobi product again, nor will I spend so much as a nickel in a Home Depot store another day in my life. At the time I had my battery replaced, a few years ago, RyobiTools would only warranty batteries sold by Home Depot, not by third parties. a few years ago i went to home depot to buy a sprayer. RYOBI 40V LITHIUM GAS-LIKE POWER™ CORDLESS CONVENIENCE . If HD will not force their hand when Ryobi acts inappropriately, then they have enabled their policy of hoodwinking Home Depot's customers and should be called out on it. It's not their fault it was a gift with no receipt. it became my favorite tool. Perhaps an employee or consultant for either Home Depot or Ryobi, both of whom I willingly admit to had immediately informed of my posting of this report in the hopes that they might see the err of their ways and decide to offer just resolution? Ryobi DOES NOT HONOR WARRANTY Anderson, SC Nationwide. (Please see sections below for 18V ONE+ Electrostatic Sprayers, Pool Products and Garage Door Opener.) $99 RYOBI 18-Volt ONE+ Lithium-Ion Cordless 3-Speed 1/2 in. I have tried several remedies to … With up to 100 MPH and 280 CFM of clearing force and a variable speed trigger, the RYOBI ONE+ Blower is powerful, yet has superior control for precision clearing. The unique jet fan design optimizes airflow to produce up to 2 times more the power than the previous model. For replacement of 4V, 18V, 24V, and 40V batteries that are not under warranty, please visit The Home Depot. The posting time indicated is Arizona local time. My batteries recently quit holding a charge and I just called Ridgid to find out the process of obtaining new batteries. WARRANTY INFORMATION FOR HAND-HELD PRODUCTS; COMPLETE WARRANTY INFORMATION (PDF) BTW, sounds like Ryobi also told Home Depot they would not perform warranty service without a receipt. WHAT THIS WARRANTY COVERS: This warranty covers all defects in workmanship or materials in your RYOBI® power tool for a period of three years from the date of purchase. Corporate Advocacy Business Remediation and Customer Satisfaction Program. The Ridgid battery warranty is a JOKE. These 40 volt batteries come with a 3 year warranty, and RyobiTools states they will replace it with a new battery if it fails within the warranty period. The battery in this kit features lithium-ion battery cells, providing the user with up to 1.5X more runtime. Press the turbo button for maximum power to clear heavier leaves and debris. With accessories like extra batteries and chargers, you must provide the Home Depot receipt to the warranty service provider, along with a tool for testing. Or... is it that your timely response is less random? Their target market is homeowners and professionals looking for a lower cost option without … This warranty is limited to thirty (30) days from the date of original retail purchase for any RYOBI ® brand outdoor product that is used for rental or commercial purposes, or any other income-producing purpose. I explained the entire situation to him and he told me not to worry, because Ryobi backs all of their items with a 3 year warranty, and that all I had to do was bring the defective item to the tool rental counter of my closest Home Depot, and they would run a check on the serial # (since I did not have a receipt), and so long as the serial # confirmed that the item was manufactured within the last 3 years, … RYOBI 18V ONE+ LITHIUM+ HP 4.0 Ah ... - The Home Depot Canada A few weeks ago, I turned it on and found that the sound coming out of it was all muffled. Needless to say, I was aggravated, but figured that it was a just some sort of misunderstanding and that I'd call Ryobi and they would straighten it all out. To expedite the process please have the battery in question as well as a compatible tool and charger. *Standard 4 year warranty, with an additional 2 year warranty available subject to online registration via ryobi.com.au. The variable speed trigger allows you to control the output of air, making this blower perfect for heavy or light-duty jobs. With the exception of batteries, power tool accessories are warranted for ninety (90) days. The Home Depot began offering in-store rechargeable battery collection as a Call2Recycle partner in 2001. This pair of batteries failed after 2 years and I was told by Ryobi to take them to a Home Depot (even though not bought there) where they would exchange them, as they afe underf a 3 year warranty.. I put the radio in my truck and a few days later after work, I took a ride over to HD and stood at the tool rental counter for at least 20 minutes while the guy behind the counter figured out what to do (he had never done that procedure before and needed help from another associate to show him what to do). Although they share the same parent company, Ryobi and Milwaukee are not the same, in fact, their positioning in the market is very different.Ryobi is known for making professional grade tools that are high-quality yet affordable. Drug Rehab Deception Addiction Treatment Industry Rocked By Fraud & Abuse. I agreed. In addition, you may be required to make a refundable deposit. when i told a sales that the pumping for sprayers was a pain to me a older person…i was unable to knell & pull weeds. Oh,  by the way, since you asked... the reason that I feel Home Depot ripped me off in tandem with Ryobi is due to the fact that I have never seen a Ryobi product sold in another retail outlet outside of HD. Impact Wrench Kit with (1) 4.0 Ah Battery, 18-Volt Charger, and Bag-P1833 - The Home Depot $99 $99.00 + 14 Deal Score Seems pretty funny that it is so abundantly clear in the "written" warranty that not one, but two of Ryobi's staff in their own warranty department assumed that they could authorize a simple serial number reference in order to process the warranty. Do not buy anything by Ryobi on Amazon as the company will not honor the warranty. Naturally, I was plain pissed off at this point after being told one thing by two separate reps, then wasting my time bringing the unit to the store, and then being coldly denied by another rep. After some stern words between the two of us, I had her transfer my call to a supposed supervisor who did not answer. She said that she had read my complaint and genuinely wanted an opportunity to resolve the situation for me. 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Response is less random we all know the answer to that, 24V, and batteries...
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